Call your local emergency services first. Entrant is not an emergency service and cannot dispatch help. Contact us afterwards, once you are safe.
Every host who lists a sanctuary must complete Trust Passport verification before their listing can appear to guests. Verification is reviewed by our team, not granted automatically.
If you feel unsafe at a sanctuary, leave first and contact us second. Your safety comes before the booking, the payment, or the paperwork — we will never ask you to stay somewhere you do not feel safe in order to keep a reservation valid.
Once you are somewhere safe, report the stay in the app or email us. We can suspend a host's listing while we investigate.
You can report any profile, listing, post, or message directly from the app — open the item, tap the ⋯ menu, and choose Report. Reports go to our moderation team.
Reporting is private. The person you report is not told who reported them.
The most common scams targeting newcomers ask you to pay a deposit off-platform, pressure you to move fast, or offer a deal that is far below market rate.
You can delete your account and your data at any time from Settings → Delete Account. Our data deletion policy explains what is removed and what we are legally required to retain.
